Zeeelle Reviews

I ordered a human haired wig for £500 due to loosing all my hair, the wig looked great on the website and I was excited. When the wig arrives I was so disappointed. The lace was so orange it looked so fake, I had to buy products to rectify this. The hairs are all snapped and short and was just a rushed look. I will be spending my money elsewhere for sure

I have already ordered a wig almost two years ago to help me with alopecia. As I needed a new one because I wore the last one daily (and it lasted more than 1,5 year !), I ordered a real-hair-wig on March 11th and received it nearly two months after. The quality is amazing, as the color and the style. It perfectly suits me. The customer service is very nice, polite and reagent. Thanks again ! 😊

Super fast delivery! Came within 2 days of ordering, hair was in immaculate condition and the length and colour was insane😍my first ever synthetic wig and by far my favourite wig I own. Will be ordering again very soon!

Awful experience. Ordered 2 wigs in February and it took them two months to ship only 1 out. The one I received looks nothing like what I ordered. I ordered a long ash blonde and a medium length brown with blonde highlights. Got a frizzy yellow wig.

Ordered a wig which the hair was falling out/tangled. Returned and got confirmation from the company themselves and Royal Mail they received it. I have been waiting on my refund which i was told I would get the 3rd of April, I still haven’t got it and the company are now ignoring my emails.

Currently trying to dispute it with Klarna to see if they can help me get my money back

Ordered a wig that I didn’t like and returned it and have been waiting over a month for a refund. Have opened a case with my credit card company as this is ridiculous. I ordered the item on the 5th of February and still without a refund…

Bought a wig in the middle of January and got in contact with them because it didn’t suit me. They were very polite and said I could return the wig as long as there was not anything wrong with it. Couple weeks later they asked for my bank details to refund the money and still now waiting for a refund, also said it could take 10 working days. I have tried to contact them again but now are ignoring my messages.

3 months and still not received the wig. I wish I had read these reviews before purchasing. I have been In Contact with customer services by email on numerous occasions and keep getting a different expected delivery date. I have now requested a full refund. I have not yet had a response to my last request. I will be seeking legal advice as this company is a complete scam
[Order #34530] (December 18, 2022)
Please can you arrange full refund asap as paid nearly £800

As of now I am giving this 1 star as I have not yet received my order which was placed on January 9th. Dispatch date on email said January 11th it is now March 13th and nothing just the same response saying to allow 8 working days for delivery.

If I do receive the hair this week and it’s spectacular all will be forgiven at this point. Will update in a week as I will be putting in for a refund by next week if I do not receive my order.

I've ordered 3 wigs, they are all amazing as always!
Had some problems with the postal office in Luxembourg and as soon as I asked for the zeelle team to help me they did. Never had a problem with them not helping me or answering me.

Purchased the POWER wig in 18 inches, medium cap, from their ready to ship section. States ALL OVER their website the wigs are handmade in the UK and they are ready to wear. Couldn’t be further from the truth. I received a wig shipped from America and from a site called thepreetee.com.
On average you would be spending about £250 from this site for that length.
The wig arrived with various issues: small cap, lace didn’t seem to be HD, length wasn’t 18inches, visible knots and orange roots. Was definitely not “ready to wear”.
I contacted them straight away and was told they did an instagram post to say ready to ship wigs were sent from elsewhere but that is not stated on their website which is where I ordered the wig from?
They said they could issue a medium cap wig and customise the wig for an additional £80 but again this goes against how the wigs are advertised. No where does it state that in order for the wig to be ‘ready to wear’ you have to pay an additional fee.
I requested a refund which was agreed upon and sent the wig straight back to them which was received on 10th January 2023. Was told a refund would be 3-4 weeks.
Contacted them later on to confirm they had the wig to which they confirmed it was received and my return was processed on 12th January 2023 and it would take 14 working days to receive the funds back. Contacted them on the 14th working day and was then told it takes 3-4 weeks again.
The 4 weeks is up and I still don’t have my money back! Luckily for me I had purchased it off my credit card so I’m able to make a claim from them due to the incompetence of zee.elle.
Advice for anyone looking to buy from, don’t. They are clearly advertising products that are not made by them, they are the middle man and making a huge mark up on these wigs whilst the consumers are paying these higher prices when they could go directly to the source and save themselves a huge amount of money.
Should be reported to trading standards.

Love my wig
I am absolutely in love . It took a bit of time to get to me but it does not look like a wig!!!! the hairline is AMAZING. Their HD lace blends blendssssssss! Not sure why they have such bad reviews, I am happy with my purchase and will recommend to everyone.

I received the wrong wig, but they have now responded to me and are allowing me to return to exchange for the one I actually ordered.

Issue currently being resolved. Can’t argue any further but agreed on a 50% refund to close this matter.

I ordered two wigs from Zee.Elle late last year (2022). I was anxious at first after not having ordered a wig in 12 years. But was elated when I received the wigs. I got the golden bloc (real hair) and the auburn statement waves (synthetic), both are extremely good quality and so comfortable!